Who we are
Effective Date: August 2025
Company: iKnowiT Pty Ltd
Website: www.iknow-it.co.za
1. Introduction
At iKnowiT Pty Ltd, your privacy is important to us. We are committed to protecting the personal information of our clients, partners, and users in compliance with the Protection of Personal Information Act (POPIA) of South Africa, as well as global best practices.
This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services, including:
- IT consulting and project management
- Business and systems analysis
- Business intelligence reporting
- Web and mobile application development
- Website development and hosting
- Cloud solutions (Google Cloud, Google Workspace, Chrome, AWS, Salesforce)
- Security solutions (Kaspersky)
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, surname, email address, phone number, company name, job title.
- Business Information: Project requirements, system data, and documentation provided by clients.
- Technical Information: IP address, browser type, device information, and website usage statistics.
- Financial Information: Where applicable, billing details for payments and invoicing.
3. How We Use Your Information
We use collected information to:
- Deliver and improve our IT, consulting, and cloud services.
- Communicate with you regarding inquiries, support, and projects.
- Provide secure access to applications, platforms, and hosting solutions.
- Fulfil contractual and legal obligations.
- Send important updates, service notices, or promotional content (with your consent).
4. Sharing of Information
We do not sell your personal information. However, we may share information with:
- Technology partners and resellers (Google, AWS, Salesforce, Kaspersky) when required to deliver solutions.
- Service providers who assist with hosting, payment processing, or technical support.
- Regulatory authorities or legal entities where disclosure is required by law.
All third parties are required to safeguard your data in line with POPIA and GDPR standards.
5. Data Security
We implement strict security measures to protect personal and business information, including:
- Secure servers and encrypted storage.
- Access controls and role-based permissions.
- Regular system monitoring and vulnerability management.
6. Data Retention
We retain personal and business information only for as long as necessary to:
- Fulfil the purposes outlined in this policy, or
- Comply with legal and contractual requirements.
After this period, information is securely deleted or anonymised.
7. What rights you have over your data
Under POPIA (and GDPR where applicable), you have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Request deletion of your information where legally permissible.
- Object to certain types of processing, such as direct marketing.
Requests can be sent to privacy@iknow-it.co.za
8. Cookies & Website Tracking
Our website may use cookies and analytics tools to improve user experience and monitor performance. You can manage cookie preferences via your browser settings.
9. International Data Transfers
As a provider of cloud and IT services, some information may be processed or stored on servers outside South Africa. We ensure that international transfers comply with POPIA and applicable data protection regulations.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Effective Date” revised accordingly.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us:
iKnowiT Pty Ltd
📍 Drostdy Street, Cape Town, South Africa, 7500
📧 Email: info@iknow-it.co.za
🌐 Website: www.iknow-it.co.za